Ordering Terms and Conditions
We are a small shop and make each of our products by hand. Large orders take longer to fill than small orders. We require no minimum orders from our customers, just prompt payment. We try to ship in a day or two, but if you have a big order, please allow us up to two weeks to fill your order. We will ship sooner if we can. If we are backlogged, we will try to let you know when you place your order. Please advise us of any deadlines. Please call or e-mail to place an order. We would like to talk to you and find out exactly what you are looking for to ensure we get the order correct.
You may contact us in one of the following ways to place your order:
1) Call us at 636-456-4450
Monday thru Friday 9 am to 5 pm (CST)
2) Email orders to firstname.lastname@example.org All orders received via email will be sent a confirmation notice.
3) You may order online by visiting our Order Form page. Taxes and shipping will be added to your order and you will receive confirmation before your card is charged.
We proudly accept:
All orders must be paid in full prior to shipping, unless other arrangements have been agreed upon with owner at time of order. We will contact you with your order total once shipping and handling charges have been applied. Standard shipping rates will apply and taxes may be added to order where applicable
A $25 service charge will apply on all returned checks plus any additional costs incurred.
All returns must be pre-authorized by Bittersweet Baskets and Supply.
Special Note on Retail Items: Items are handmade and not refundable. If there are any questions about any of the retail items, please ask Pat BEFORE ordering.
If you receive any damaged goods with your order please notify us immediately. Please keep all the packaging in which you received your order.
Payment & Shipping
We accept credit card payment for all orders. An invoice will be included in your shipment. Shipping is usually by US Priority Mail. It can take up to 5 days, but is usually 2-3 days. We will charge you exact postage costs for US Priority Mail. For orders over $200, we may insure your package, if we do you will also be charged the insurance cost. If you request an alternate form of shipping you will be charged for any packaging we need to purchase. We have a $3.00 minimum for First Class postage to cover packaging and postage. In in effort to do the “green” thing, we will use recycled package when practical and only charge actual postage on first class items.